Refund and Cancellation Policy
In short: setup fees are refundable until we start building your channel, monthly fees are not refunded part-way through a month, and we credit or refund you if a failure on our side takes your channel off air.
Scope
This policy applies to payments made to Fast on Africa (FOA), a service of Media Icons Limited, Lagos, Nigeria, through fastonafrica.com, payment links or invoices. It forms part of our Terms of Service. Satellite (DTH) services follow the refund terms in their separate agreement.
Partner setup
Partner channels pay the setup fee upfront, like every other plan. It is never deducted from earnings, and it follows the onboarding-fee rules below. Partner places are by selection: if we can't offer you a place after you've paid, we refund the setup fee in full.
Onboarding fees
| Situation | What happens |
|---|---|
| You cancel within 7 days of paying, and we haven't started encoding or building your Channel | Full refund |
| We have started encoding, scheduling or designing your Channel | Not refundable, because the work has been done |
| We cannot launch your Channel for reasons on our side | Full refund |
| We decline your Content because the rights or content standards aren't met | Refund less any work already completed, which we'll itemise |
Monthly plan fees
- Monthly fees are paid in advance and are not refunded for part of a month.
- You can cancel at any time with 30 days' written notice. Billing stops at the end of the notice period and your Channel stays live until then.
- If you upgrade, the new price applies from your next billing date. If you downgrade, the change applies from your next billing date and no refund is due for the current month.
Service failures
If your Channel is off air for more than 72 consecutive hours because of a fault on our side, we will credit your account for the days lost, pro rata. If the fault isn't fixed within 7 days, you may cancel immediately and receive a refund for the unused part of that month.
Outages caused by third-party platforms, your own systems or Content, or events outside our reasonable control (such as national power or internet failures) are not covered, but we'll always tell you what happened and work to restore service.
Duplicate or mistaken charges
If you are charged twice or charged the wrong amount, we refund the difference in full. Tell us within 60 days of the charge.
How to ask for a refund
Email ceo@fastonafrica.com with your name, Channel name, payment reference and reason. We acknowledge requests within 2 working days and decide within 7 working days.
How refunds are paid
- Approved refunds go back to the original payment method, in the currency you paid, through our payment partner (such as Paystack or Flutterwave).
- Once approved, refunds usually reach you in 5 to 10 working days, depending on your bank.
- Payment-processing fees charged by banks or card networks may not be recoverable; where they aren't, we'll tell you before processing.
Chargebacks
Please contact us before disputing a charge with your bank; most problems are fixed faster that way. If a chargeback is raised, we may pause the Channel while the dispute is resolved.
Revenue-share payouts
Payments we make to you from advertising revenue are covered by the Terms of Service, including our paid-on-time guarantee: if we pay your share late, your next monthly fee is waived.
Contact
Media Icons Limited, Lagos, Nigeria
Email: ceo@fastonafrica.com · WhatsApp: +234 803 538 2590